FAQ

At Miles for Smiles, we understand that plans change and sometimes you may need to cancel a delivery. We strive to make the cancellation process as easy and transparent as possible. For Same-Day Deliveries: If you need to cancel a same-day delivery, we ask that you do so at least 2 hours before the scheduled delivery time. Cancellations made less than 2 hours before the scheduled delivery time may be subject to a cancellation fee equal to 50% of the delivery fee. For Scheduled Deliveries: If you need to cancel a scheduled delivery, we ask that you do so at least 24 hours before the scheduled delivery time. Cancellations made less than 24 hours before the scheduled delivery time may be subject to a cancellation fee equal to 50% of the delivery fee. Refunds: If you cancel a delivery within the time frame outlined above, we will refund your payment in full. Refunds will be processed within 5 business days. Exceptions: We understand that emergencies can happen, and we will make every effort to accommodate last-minute cancellations due to unforeseen circumstances. However, if we have already dispatched a driver to pick up or deliver your package at the time of cancellation, you may be subject to a cancellation fee equal to the full delivery fee. Contact Us: If you need to cancel a delivery, please contact us as soon as possible at [insert contact information]. We're here to help and will do our best to work with you to resolve any issues.

At Miles for Smiles, we strive to make your move as easy and convenient as possible, which includes offering a variety of payment options. We accept the following payment methods: Credit/debit cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Cash: If you prefer to pay with cash, we accept payment at the end of the move. Check: We also accept payment by personal or business check. Please make checks payable to Miles for Smiles and ensure they are received at least three days prior to your move. Online payment: For added convenience, we offer online payment options. Please contact us for more information on how to make a payment online. At Miles for Smiles, we understand that every move is unique, and we're happy to work with you to find a payment option that works best for you. If you have any questions about payment methods or would like to discuss payment arrangements, please don't hesitate to contact us.

At Miles for Smiles, we value our customers and understand the importance of providing quality service at a reasonable price. That's why we offer discounts for large groups and frequent customers. If you are moving with a group of people, such as a family or a company, we can offer you a special rate that fits your needs. Additionally, if you are a frequent customer who requires our moving services on a regular basis, we offer loyalty discounts as a token of our appreciation for your business. Contact us today to learn more about our group and frequent customer discounts and how we can help make your move a smooth and affordable experience.

Yes, all of our drivers are experienced, licensed, and trained professionals. They undergo regular training and have a thorough understanding of all traffic laws and safety regulations.

You can make a reservation by calling us directly or by filling out our easy online reservation form. We recommend making reservations at least 24 hours in advance to ensure availability.